ProServe Global Services | Offshore Recruitment & BPO

About ProServe

ProServe Global Services builds specialist offshore operations around the work that keeps your business moving.

ProServe is a specialist offshore business process management partner built to help mid-market companies move the right work offshore - without the complexity, cost or commitment traditionally associated with doing it. We put skilled teams in India against the processes that consume your people's time - and we either run those teams for you, or build them into a centre you own outright.

Founded by an operator rather than a salesperson, on a simple premise: the delivery model that transformed cost bases for the largest agencies has never been packaged for the businesses that need it most.

Front office

Where your people meet the market

Sourcing, research, screening, pipeline building and other front-office processes that free client-facing teams to spend more time on customers, candidates and revenue.

Middle office

Where the operation is actually run

Compliance support, scheduling, workflow management, exception handling and process controls that keep the operation moving.

Back office

Where the money moves

Finance, payroll, invoicing, credit control, reconciliations and reporting - high-volume processes where accuracy and turnaround directly affect margin.

We are not a back-office provider. That framing understates most of what we do and undersells what it is worth to you. Front, middle and back office are one continuous operation - and the money is usually lost in the seams between them, not inside any one of the three.

The problem

Offshore was built for enterprise.

Mid-market businesses often get priced out before the conversation starts - then default to onshore hiring and accept the cost and operational overhead as unavoidable.

Minimum seat commitments

Large BPOs want significant seat commitments from day one. Many mid-market businesses need a much smaller, more targeted starting point.

Enterprise set-up fees

Six-figure build costs that assume a budget line which does not exist.

Rent, never own

You fund someone else's asset indefinitely and hold nothing at the end of it.

Management layers you pay for

Account structures built to service clients many times your size.

How this works

Start small. Prove it. Then decide how far to take it.

Nobody should commit to building an offshore centre before they have seen the model work on their own numbers. So we have sequenced it deliberately - each step earns the next, and you can stop at any of them.

Start

One function, one small team, live in weeks. No build phase, no set-up fee, no systems to replace.

Commitment - thirty days notice

Prove

Ninety days of weekly reporting against agreed measures. You see the quality and the economics on your own data, not ours.

Decision point - continue or stop

Scale

Add headcount, add functions, or both. The team you have already trained becomes the core of a larger operation.

Still a managed service - still no lock-in

Own

When scale justifies it, we convert what we have built into a captive centre and transfer it to you. Your entity, your people, your asset.

Optional - and only when it pays

Most clients never start at step four, and some never reach it. That is the point. Build-Operate-Transfer is where this can go, not what you have to sign up to on day one.

How we engage

Begin as a service. Own it later, if it makes sense.

Almost every client starts on the left. The same delivery team and governance sit behind both, so moving from one to the other is a commercial decision rather than a change of supplier.

Start here - managed service

We run it for you

A dedicated offshore team operating as an extension of yours, on a monthly retainer. No recruitment, no management overhead, no fixed cost base.

Live in weeks, not quarters - no build phase to fund
Scale up or down as volumes move
All outreach under your brand and email domain
Weekly reporting, monthly performance review
Thirty days notice - we earn the renewal each month

Where almost everyone begins - and where many sensibly stay. No build cost, no minimum term, nothing to unwind if it is not right.

When you are ready - Build-Operate-Transfer

We build it, you own it

Your own centre in India - entity, premises, people and processes - stood up and run to full productivity, then transferred to you as an owned asset.

Entity, premises, IT and recruitment handled end to end
Operated by people who have built these centres before
Transfer trigger and terms agreed before build starts
Your people, your processes, your balance sheet
Part-funded by referral credits as we grow together

A later conversation - worth having once you are running enough headcount that owning beats renting. Never a day-one ask.

What we run

Deep experience today. Room to expand tomorrow.

Recruitment and staffing are where we bring deep operating experience, alongside finance, payroll, credit control, reporting and other process-driven functions. The model is deliberately broader and designed to expand across sectors and geographies.

Recruitment sourcing & screening

Candidate research, pipeline building, CV screening, first-stage qualification and interview coordination - freeing your consultants to spend their time on relationships and placements.

Deep recruitment and staffing operating experience

Compliance & credentialing

DBS processing, right-to-work verification, reference chasing, revalidation tracking and framework audit trails. Documented, evidenced and ready for inspection.

Final sign-off always stays with you in the UK

Payroll & workforce administration

Timesheet collection and validation, query resolution, onboarding administration, worker records and availability management - the volume work that scales with headcount.

Timezone advantage on overnight processing

Credit control & collections

The full AR follow-up cycle - structured reminders, chasing calls, escalation handling and dispute triage. Conducted under your brand, from your email domain, to scripts you approve.

A common first engagement - self-contained and quick to prove

Finance & accounting operations

Invoicing, reconciliations, purchase ledger, month-end support and management reporting. Run to your close calendar and your controls.

Works alongside your existing finance team

Reporting, MI & analytics

Dashboards, exception reporting and the operational data your leadership team needs weekly rather than monthly. Built once, maintained by us.

Included as standard across every engagement

Not on the list? If the work is process-driven, measurable and suitable for offshore delivery, we can assess it. Ask.

Where we start

Deep in a few sectors, rather than shallow across many.

We are built for mid-market businesses where process-driven work can be delivered effectively offshore - especially where volume, cost pressure, service levels and operational consistency matter. We bring deep experience in recruitment and staffing, while deliberately building beyond a single sector.

Recruitment & staffing

Contract and permanent agencies where consultant time is the constraint and operational work quietly absorbs margin.

Healthcare & care

Healthcare and care businesses where specialist processes, compliance support and operational volume create a strong offshore use case.

Finance & accounting

Finance teams looking to move repeatable, process-driven work without giving up control of their core function.

Business support & BPO

Customer support, administration, reporting, data processing and other repeatable processes where specialist delivery can improve cost and capacity.

Why the focus matters. A generalist provider learns your process on your time. We build specialist capability around the work itself - the standards, SOPs, controls and operating rhythm that make the process perform.

Why we are different

Specialists set the standard. Not generalists.

Most offshore providers hire generalists and train them on your process. It is cheaper to staff, and it shows - in the exceptions, the rework and the escalations that come back to your desk.

The usual model

Generalist recruiters redeployed from whatever account closed last
Sector knowledge learned on your time, at your cost
Process documented once, then drifts
Quality issues surface as escalations rather than being prevented

How we staff it

Subject-matter experts who have run these functions in the relevant sector
SMEs set the standards, build the SOPs, train the team and audit the output
Delivery staff recruited against your specialism, not against a job title
Quality designed in at process level, not inspected at the end

To be straight about how this works. Our subject-matter experts sit across the delivery floor rather than being assigned one per client - that is what keeps specialist rigour affordable at mid-market scale. You get their standards, their training and their oversight on your team. What you are not paying for is a dedicated specialist head sitting idle on your account.

Automation & transformation

Offshore is the start, not the destination.

Labour arbitrage alone stops paying you back once the initial saving lands. We operationalise the workflow first, then increase automation intensity year on year - so cost per transaction keeps falling after the headcount saving has been banked.

Phase 1

Structured operations

Human-led delivery to documented SOPs. Standardised, repeatable, measured. This is where the cost saving lands.

Outcome - a reliable delivery foundation

Phase 2

Workflow automation

Task routing, follow-up sequencing, reminder scheduling, escalation triggers and SLA monitoring take the manual coordination out.

Outcome - the same team handles more

Phase 3

Operational intelligence

Prioritisation by risk and likelihood, exception surfacing, and analytics that tell you where to intervene rather than reporting what happened.

Outcome - better decisions, earlier

Phase 4

Integrated platform

Integration with your ATS, ERP or accounting stack, self-service onboarding and automated reporting across the operation.

Outcome - scale without proportional cost

Why we sequence it this way. Automating a process that is not yet standardised just makes the inconsistency faster. We operationalise first, then automate what has proven stable - which is also why the early phases are deliberately human-led.

Step four - if you get there

Build, operate, transfer.

If and when the numbers justify owning the capability, this is how the transition works. It is a decision for year two or three, not for the first conversation.

Weeks 1 - 6

Build

Entity, premises, IT, recruitment and SOP design run in parallel.

Weeks 7 - 10

Ramp

Training to your processes, shadowing, then supervised live work.

Month 3

Operate

Team running to agreed service levels with weekly reporting.

On your terms

Transfer

The centre becomes yours. Your people, your processes, your asset.

The cost gap

The same work, three price points.

A sourcing, compliance or finance operations seat - fully loaded, per month.

UK in-house

£4,000

Illustrative fully loaded monthly cost for one operations seat - salary, employer costs, workspace, systems and management time.

Large BPO

£2,400

Illustrative offshore price point at enterprise-style economics, typically with account and management layers built into the rate.

ProServe

70 - 80% lower

A seat-level comparison against the UK fully loaded cost of the same transferable role - with a direct, founder-led operating model.

What the £4,000 UK cost represents

Salary - the underlying pay for a comparable resourcing, compliance or finance operations role
Employer costs - National Insurance, pension, holiday and sick cover
Desk and systems - workspace, equipment, software and licences
Management time - recruiting, onboarding, training, supervision, QA and replacement

Salary is the largest component. The rest is the fully loaded cost that is often left out of an offshore comparison.

Where the ProServe difference comes from

Offshore delivery economics - lower employment and operating costs for transferable delivery roles
Dedicated teams - capability built around your process rather than a generic shared pool
Managed recruitment and QA - hiring, training, supervision and attrition management sit with us
No account layers - direct operating oversight rather than an enterprise structure between you and delivery

The saving is therefore more than salary arbitrage: it comes from the total delivery model and the way the operation is managed.

Being precise about the 70 - 80% claim. This is a seat-level comparison between an illustrative UK fully loaded cost and the cost of delivering the same transferable role through ProServe. It is not a claim that your total company cost base will fall by 70 - 80%. Actual savings depend on the role, location, team size, process maturity and scope transferred. Year-one savings may be lower during transition and ramp-up. If the function is too small for meaningful economics, we will tell you on the first call.

What the £4,000 figure is - and is not. It is an illustrative benchmark for a fully loaded UK operations seat, not a quoted salary or universal market rate. We use your actual UK cost, role scope and expected output to build the business case before you commit.

Scope

What moves, and what should not.

The offshore projects that fail are the ones that moved work which was never suited to moving. We are straight about the boundary from the first conversation.

Transfers well

Candidate sourcing and screening · compliance and DBS administration · rostering and scheduling support · payroll and invoicing · credit control and collections · reporting and MI.

Stays in the UK

Clinical governance and judgement · regulated decision-making · client and candidate relationships · anything requiring UK-based registration · final compliance sign-off.

Security, data & trust

The question nobody asks first, and everybody asks second.

Moving operational and customer data offshore is a legitimate concern for finance and compliance leaders. Here is exactly how it is handled.

UK GDPR throughout Data processed for the agreed purpose only, under a written processing agreement, with your lawful basis documented before anything moves.

Your systems, not ours Wherever possible the team works inside your ATS, CRM or finance platform under named user accounts you control and can revoke instantly.

Controlled environment Access on a least-privilege basis, no removable media, no personal devices, and activity logged and auditable on request.

Named, vetted people You know who is on your team. Background-checked, individually accountable, and bound by confidentiality obligations that survive the engagement.

Clean exit by design On termination, all data returned or destroyed within fourteen days, with written confirmation. Documented from day one, not negotiated at the end.

Certification roadmap Controls are built to ISO 27001 principles from the outset, with formal certification planned as the delivery centre scales. We will tell you plainly where we are rather than imply more.

Being straight with you. We are a young business and do not yet hold the accreditations the large providers display. What we can offer instead is a smaller attack surface, named people rather than a rotating pool, and a founder who is personally accountable for every control on this list. If formal certification is a procurement requirement today, tell me early and I will say so honestly rather than waste your time.

Commercials

How we price.

Every engagement is scoped and quoted against your volumes, your processes and your compliance requirements. What does not change are the principles behind the number.

A flat fee, never a percentage

We are not paid on what we recover or what you place. Our fee does not rise because you had a good month, and we are never incentivised to push a customer relationship further than you would.

One rate, everything included

Recruitment, training, supervision, QA, workspace, systems and attrition cover all sit inside the rate. No per-item charges, no separate management fee, no surprises at month three.

Scope agreed in writing first

Every function is documented before the build or the first month starts. Anything outside that scope is quoted separately rather than quietly absorbed or quietly dropped.

No lock-in on managed services

Thirty days notice, and no long-term contract. Build-Operate-Transfer carries a minimum term because a build has to pay back - but the transfer terms are agreed at the start, not negotiated later.

Founder engagements - the first clients through the door get founder pricing and direct access to me throughout. In exchange I ask to use the results as a reference once they speak for themselves.

Who you are working with

You are not buying a brand.
You are buying twenty years of doing this.

Vimal Joshi

Founder & Managing Director

Connect on LinkedIn

I have spent my career on the delivery side of this industry - building and running offshore centres for businesses across the UK, US, Europe and Australasia, with deep experience across staffing, operations and business process delivery. At the largest, I was accountable for more than seven hundred people across sourcing, compliance, rostering, payroll and finance operations.

That work was almost always for enterprise clients. The model plainly works - but it has been packaged, priced and sold as though only the largest businesses deserve access to it. Meanwhile the agencies that would benefit most are told to come back when they are bigger.

I know which parts of this are genuinely difficult and which parts are just how it has always been done. Most of it is the second one. ProServe exists to prove that.

20+ yearsOffshore delivery and business process management

700+Largest team built and run end to end

4 regionsUK, US, Europe and ANZ delivery experience

Sector-ledDeep recruitment, staffing and business process experience

Every client I take on in the first year works directly with me. Not an account manager, not a delivery lead reporting upward - me. That is the advantage of being small, and I intend to use it for as long as I credibly can.

Common questions

The things everyone asks.

Will your team contact our customers directly?

On credit control work, yes - but under your brand, from your email domain, using scripts you approve. Your customers never know a third party is involved, and we never negotiate terms or settle disputes on your behalf.

We already use automated reminders.

Those work on customers who simply forgot. We work the 60 - 90 day accounts that are ignoring them - the ones your software can flag but cannot close.

How do we know an offshore team will do this well?

Start small. A managed service engagement can be running in a week, scoped to a single function, and stopped on thirty days notice. You do not have to take our word for it.

Managed service or build our own centre?

A managed service is quicker, carries no build cost and can be stopped on thirty days notice. Build-Operate-Transfer costs more upfront and takes ten weeks to stand up, but you end up with an asset you own rather than a contract you renew. Most clients start with the first and grow into the second once the model is proven.

What happens to our data?

Processed under UK GDPR for the agreed purpose only, never shared with third parties, and returned or destroyed within 14 days of termination.

Getting started

Start with one thing.
Scale only if it works.

Start with the function that consumes the most time but adds the least strategic value. We will run it, report on it weekly, and you decide after ninety days whether anything else follows.

One function to start Scoped to a single process, so there is very little to go wrong

Live within weeks No integration project, no implementation fee, no systems to replace

Thirty days notice No long-term contract on managed services. We earn the renewal

Founder-led throughout Early clients get preferential terms and work with me directly

Book a 20-minute call Request the deck

No pitch on the first call - just what you spend onshore today, and whether any of it should be somewhere else.